(775) 954-1400

704 Mill Street
Reno, NV 89502

Frequently Asked Questions

How much will this cost?

An initial Assessment Fee of $100 needs to be paid upon admission. All treatment services administered after admission are determined by a sliding fee scale. Please bring your proof of income and ID and meet with our Accounts Receivable Coordinator to determine your fee.

If I complete treatment, will I be “cured”?

Addiction recovery is a lifelong process. The counselors at Bristlecone provide important tools to help you on your road to recovery. Although there is no “cure,” the success rate of those having gone through Bristlecone’s program is higher than that of the national average.

Will my Residential Treatment last 28 days?

Bristlecone takes a holistic approach to treatment, meaning each client is assessed and the duration of treatment is prescribed on a case by case basis.

Will I be able to leave the facility during my treatment?

Normally only after a client has been staying at Bristlecone for two weeks or more, will their primary counselor provide them with a pass to leave the premises. Passes are used for various therapeutic reasons such as job search, outside medical, mental health and other reasons determined by your counselor. It is your responsibility as a client to acquire needed passes before your counselor’s scheduled day off.

Will I be able to make phone calls during my treatment?

Bristlecone attempts to restrict distractions in the recovery environment and this includes phone calls. Phone times are provided for clients to make personal calls on Friday night (after 5:00 P.M.), Saturday (7:30 A.M. – 9:00 P.M.) and Sunday (7:30 A.M. – 9:00 P.M). Business calls during the week are allowed only if you have a pass from a counselor.

Will I be allowed visitors?

Visiting hours are twice a week, Saturday from 3:00 P.M. – 4:30 P.M. and Sunday from 3:00 P.M. – 4:30 P.M. This is a chance to reconnect with family and friends to begin building an environment of recovery for when you leave Bristlecone.

Will I be able to do laundry?

Facilities, including supplies are available for those that reside at Bristlecone to ensure clean clothes. Irons and ironing boards are accessible, but we suggest that wash and wear clothing will be more convenient. Dry cleaning services are not available.

Does Bristlecone accept Insurance?

Bristlecone accepts all insurance plans except for Medicare and Medicaid. Please bring proof of income, insurance cards, and ID to meet with our Finance Department so you can get the best rate for your treatment.

What should I bring?

· I.D., proof of income, and insurance cards.

· Dress for therapy should be casual and in good taste. When in doubt, think of what would be appropriate for grade school. We recommend that you bring a limited amount of clothing (2 suitcases and 1 carry-on). Keep in mind this will be inventoried upon entering as well as leaving.

· Flat-soled or tennis shoes are recommended. Shoes must be worn outside of your hall all times. No open toe shoes are allowed in the kitchen at any time. Shower shoes are recommended to be worn in the shower, but are not allowed to be worn on the unit.

· Personal toiletries such as shampoo, conditioner, lotion (does not contain alcohol in the first 4 ingredients), shaving cream, razors, toothbrush, toothpaste, floss, and any other needed toiletries. Bristlecone does have a limited supply of some of these items that are donated.

· Recovery related reading material, pens, pencils, paper, envelopes and stamps (if planning to mail anything).

· Any electrical items such as hair dryers, curling irons, or electric shavers will be checked for safety.

· At least one week’s worth of Prescriptions that are taken regularly and are current.

· A pillow and/or blanket if you prefer to have your own, however, Bristlecone can provide these.

What shouldn’t I bring?

· Electronic devices such as: video games, MP3 players, laptops, palm pilots, pagers, cell phones, CD players, tape players, any type of portable electronic media, electronic address books, audio or video equipment, TV’s or cameras of any kind.

· Items that contain alcohol in the first 4 ingredients, i.e. perfume, cologne etc.

· No weapons are to be on the property, in the building, or in cars in the parking lot.

· Tobacco- We are a non-smoking program. There is no smoking or using any other tobacco products in the building or on Bristlecone property. Bristlecone provides donated nicotine patches (when available) and gum to help clients quit smoking or at least remain smoke free while on property.

· Excessive or expensive jewelry.

· Prescription medication that is not yours, mixed with any other pills in any way, shape or form or not current.

· Food, chewing gum, candy of any kind, breath mints, beverages of any kind or any other consumable products, unless donating to the kitchen.

· Illegal substances or mood-altering drugs.

Our door is always open!

Bristlecone Family Resources
704 Mill Street
Reno, NV 89502-1321
(775) 954-1400